All confirmed bookings in which deposits are paid, are deemed to adhere to the following Terms and Conditions:

1.  PAYMENT TERMS:  1^st Class Events requires a 20% non-refundable deposit to secure a booking.  The balance is due no later than 21 days prior to the date of the event and can be paid in cash or by cheque.

2.  CANCELLATION: This booking cannot be cancelled, except in writing, by either the Customer or 1^st Class Events.  If the Customer cancels the booking,  1^st Class Events will hold the 10% deposit to be used by the Customer towards any future event booked by the Customer and refund any other monies paid, unless 1st Class Events have paid and ordered goods that they do not have, in advance.    Refunds of balances will be given up to 28 days before the event, less any outgoings that 1st Class Events have paid in advance for items that they hire in, ie; table linen/tables etc. After this, no refund will be given, and the full amount is required to be paid.  Adverse weather conditions also affect this, if the customer or 1st Class Events cannot attend due to adverse weather conditions, which could also put staffs safety at risk, no refund will be given. 1st Class Events, will always endeavor to be there, but cannot be held responsible for any unfortunate circumstances, example heavy snow.

3.  OVERTIME COSTS: When feasible, Customer requests on the day of the event for extended use of Chocolate or Champagne Fountains will be accommodated.  Payment for overtime is due at the time of request.

4.  PROVISIONS:  For Chocolate Fountain bookings, 1st Class Events requires access to the desired set-up area at least 60 minutes prior to the scheduled start time.  In addition, 30 minutes are required after the conclusion of the service period for take down and removal (this time does not count toward the fountain service time).  The Customer is responsible for providing a sturdy, level table capable of supporting at least 70kg.  1st Class Chocolate Fountains requires at least one 240 volt circuit within 10 feet of the desired set-up area.  Once the Chocolate Fountain has been set up in the desired location, it cannot be moved during the event.  The Customer accepts full responsibility and is liable for any damages, injuries or delays that occur as a result of failure to comply with these provisions. 

5. CHAIR COVERS:  The Hirer is responsible for and loss or damage to covers and sashes whist on loan up until their satisfactory return. A charge of £10.00 will be made for each unreturned chair cover or table overlay or each chair cover or table overlay which is returned in an unusable condition. This fee covers the replacement cost. Reasonable soiling which is removed through laundering will not incur charges. A charge of £2.00 will be made for each unreturned chair sash or each chair sash which is returned in an unusable condition. This fee covers the replacement cost. Reasonable soiling which is removed through laundering will not incur charges.

6. HIRE OF OTHER ITEMS:  The Hirer is responsible for and loss or damage to other items whilst on loan up until their satisfactory return. A replacement charge will be made for each unreturned item or each item which is returned in an unusable condition.

7. BALLOON SAFETY:  Please Note that our balloons are inflated with helium gas - for the safety and wellbeing of your guests, we suggest that the gas is not inhaled directly, and that no attempts are made to syphon it off.

8. The owners will not be held responsible for injury or damage to persons or property however sustained from articles hired.